Just wanted to very quickly share my experiences with having live chat on our practice website.
This is a draft post just to get my findings recorded, i will keep adding to it as i dive deeper in good and bad of having live chat on a dental practice website.
After live chat was put on the site (we use HelpSquad live chat agents btw):
- New patient inquiries increased 30% (2 per day from live chat)
- About 20% of appointments for existing or new patients are now done via live chat only after 2.5 months after introducing live chat on our site.
- Many patients acknowledge the convenience (mostly younger base)
- to be continued