Live chat on a dental practice website. Is it a good idea?

Just wanted to very quickly share my experiences with having live chat on our practice website.

This is a draft post just to get my findings recorded, i will keep adding to it as i dive deeper in good and bad of having live chat on a dental practice website.

After live chat was put on the site (we use HelpSquad live chat agents btw):

  1. New patient inquiries increased 30% (2 per day from live chat)
  2. About 20% of appointments for existing or new patients are now done via live chat only after 2.5 months after introducing live chat on our site.
  3. Many patients acknowledge the convenience (mostly younger base)
  4. to be continued

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